Line Recovery

Ensure operational continuity with a backup line

Guaranteeing operational continuity for our Customers is a crucial element of what we offer.

For this reason, all Vianova solutions with more than five channels include the Line Recovery service, which intervenes automatically if one or more lines experience a fault.

Efficiency

  • the service is activated automatically if one or more bonded lines fail
  • when the network is functioning as normal, all connected lines are active and contribute towards the speed indicated in each individual access profile
  • in the event of a line failure, our Customer Service team intervenes independently in over 64.6% of cases, informing you of the anomaly in advance before you even notice it

Security

  • your company is more reachable, and you don’t miss out on business opportunities
  • you reduce the risk of business interruptions
  • you keep the same IP addresses, even in the event of a main line failure

How it works

  1. the service is provided through a combination of two or more connections in failover or bonding mode using xDSL, FTTx, or Radio technology
  2. in the event of a line outage, the equipment automatically switches Voice and Data services to the other connected lines while simultaneously sending a fault report to the Welcome Italia NOC (Network Operation Center)
  3. the Customer Service team contacts the Customer to gather information, and the NOC takes charge of the fault within 15 minutes
  4. as soon as the fault is resolved, the equipment automatically restores the Voice and Data services to all available lines
Restrictions
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  • in the event of a line failure, ongoing telephone communications may be interrupted for a few seconds
  • in the event of a fault in other elements of the plant chain (cable ducts, other equipment, etc.), the service may not work
  • if twisted pairs are temporarily unavailable at the Customer’s site, the Line Recovery service may be able to be carried out following Number Portability, which frees up twisted pairs previously used by old lines
  • the Line Recovery service activated with the BGP comes into operation around 90 seconds after the main line failure
  • in the 1.1 and 1.5 profiles, the Line Recovery service is optional and the xDSL line or backup Radio access is activated only in the event of a main line failure
  • in the Vianova 1.5 profile with symmetrical SHDSL access, the Line Recovery service is implemented with certification of ADSL access
  • in Vianova 30+ profiles or those with access using FTTx technology, the backup line is activated only in the event of a main line failure
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