A one-page invoice for clear and transparent usage information
When it comes to clarity and transparency, Welcome Italia is unrivaled: to prove it, every month, we give you a tool to measure how closely what we delivered matches up to what we promised.
This is why our invoice is so full of valuable information:
- a summary of accounting and billing information for all Fixed Line and Mobile network services
- ten graphs to monitor the monthly patterns of the main services offered, including the number of calls made by you to our Customer Service team and the actual response times of our Operators
And all on just one page.
Interactive invoice in Customer Area
In your Customer Area, the invoice becomes an interactive document that allows you to find out all the details of your usage.
The Voice Statistics section tells you about the calls made from your Vianova sites, broken down by type and showing total duration, average duration, amounts, and unsuccessful calls.
The data on incoming calls to your Fixed Line and 800 Line numbers allows you to check the average response times and the number of missed calls. An opportunity to understand the strengths and weaknesses of your Customer Service and assess where to improve its efficiency.
You can receive a combined invoice for all your locations or an individual invoice for each site
Total minutes of conversation (incoming and outgoing calls)
Volume of data traffic developed by your company, both upstream and downstream
Number of emails sent and received by your company
Monthly number of faxes sent and received by your company with the Fax service
Anti-spam and Antivirus
Email messages sent to your company and blocked by the Anti-spam and Antivirus service
Customer Service – Calls to 145
Number of calls made by your company to Welcome Italia’s Customer Service
Customer Service – Average response time (no. of rings)
Average time taken to respond to calls made by your company to our Customer Service
Number of technical support requests (instructions, configuration changes, support for external consultants, faults) submitted by your company
Monthly cost of your telecommunication services
Ongoing total of any outstanding credits