The Mobile offer with innovative services included in the price
- 99% network coverage
- no fixed duration
- one-page invoice
Five things you can do only with Vianova Mobile
Manage company SIMs in real time and in full autonomy
Call with your mobile number even when you only have WiFi coverage
Use the manager-secretary service even on your mobile
Get hold of someone who's trying to call you
Your landline and cell numbers on your smartphone
A single fixed network offer that adapts to the needs
and scale of your business over time
Secure video conferences are just a click away
Voice and Internet
A high-quality fixed line telephone service and a professional data connection
Synchronize email, calendars, tasks, contacts, and notes across your devices
Web space to give your company visibility
Professional conference calls for your meetings
A toll-free number for your Customers
Send SMS from a PC to individuals or thousands of contacts simultaneously
Use your mailbox to send and receive faxes
Legal value for your email communications
Store your files in the Cloud and share them with anyone you want
Value over time
Vianova evolves over time with new services included in the price
Ensure operational continuity with a backup line
A second router to guarantee operational continuity
Keep your phone numbers with our simple service
Additional benefits and security for your telecommunications
Check your dashboard for up-to-date info at all times
A one-page invoice for clear and transparent usage information
Monitor the usage of your telecommunication services
Call 145 – we answer within three rings
Network Operation Center
If you cannot measure it, you cannot improve it (William Thomson).
A team of specialists dedicated to your business
Your data and applications, always available and secure
Keep your servers in a safe environment
Boost the performance of your data line
Mobile Data Backup
A data backup line on the mobile network
Securely connect to your network, wherever you are
Your telephone switchboard in the Cloud
All our Customers were using other operators.
Here is why they switched to Vianova.
1We were cut off for days.+
Our offer profiles are designed to guarantee service continuity in any conditions, with backup systems that intervene automatically while maintaining the same IP addresses.
In addition, all access lines are constantly monitored, and we are able to intercept over 60% of faults before our Customers become aware of them.
2When there is a problem, I can not speak to anyone.+
Our Customer Service team always picks up the phone within 3 rings. Including for Mobile.
3New Customers are treated better than old ones.+
Value over time is our service that guarantees all Customers the same supply conditions as set out in their offer profile and the best access technology as it progressively evolves. Any promotions are also applied to all already active Customers.
Respect for our Customers is something that we take very seriously.
4We have lots of offices and too many different points of contact.+
All our solutions are managed in collaboration with our Partners in order to streamline the work of IT managers.
Sales, inspections, installation, and technical support at the Customer’s premises are always handled by our local Partner.
5Our invoices always include charges for services we did not ask for.+
6We have lots of SIM cards, and we pay fees even for the ones we do not use.+
With our dedicated Mobile service management software (SIM Manager), our Customers can activate or suspend a SIM (and much more) at any time.
7Our sales contact changes all the time.+
Each Customer is supported by a specific local Partner, who also handles technical assistance.
8If there are problems with the telephone service, we get bounced between the switchboard maintenance technician and the operator.+
Our Partners are telecommunications specialists, and alongside us, they know how to quickly address and resolve any telephone problem.
9We would like to change operator, but there are penalties and the contract has 24 months left to run.+
- Our Legal team provides free specialist assistance that supports our Customers in terminating the relationship with their previous operator.
- Our Customers can count on our free legal assistance as they end the relationship with their old operator.
10We feel like we are being treated like a private Customer.+
We only work with companies and self-employed workers.
“Like many business people, I have an assistant who helps me with my work. For many years now, my only…Leggi di più
“One of our most important offices is located inside the port in Naples, and unfortunately the combined effects of the…Leggi di più
“We had frequent VPN malfunctions, preventing our salespeople from preparing quotes for customers visiting our showrooms and stopping our workshop…Leggi di più
“To manage our telecommunications, we had to rely on a telephone operator for the lines, a system engineer for the…Leggi di più
“By law, we have to guarantee a telephone answering service 24 hours a day to receive reports of gas leaks…Leggi di più
Although we had transferred to another operator and duly canceled, the previous operator continued to bill us every two months…Leggi di più
“The constant billing errors, with charges for ‘mysterious’ costs and no representative that we could talk to, forced us to…Leggi di più