Reliability, Security and a Customer Service that answers within 3 rings
We’ve been striving for pasta perfection since 1789. Thanks to the quality of our products, we are the market leader in Italy and are present in over 80 countries around the world.
With our old operator, our lines were experiencing frequent slowdowns and downtimes. Now, our work is no longer interrupted. Vianova has supplied us with high performance dedicated fiber optics with backup services included. Vianova technicians continuously monitor the quality of our lines and take action independently if they suspect problems. When we need assistance, Vianova answers 100% of our calls within three rings.
Pastificio Lucio Garofalo spa
Quality pasta production
Dedicated fiber, Line Recovery, Value over time
Slow connectivity and frequent downtimes
Our main factory is located in Gragnano, in a production area which, until a few years ago, did not have large telecommunications infrastructures. Our connectivity had frequent slowdowns and downtimes; all it took was a little rain to bring work to a halt.
An international company like ours simply cannot afford these constant setbacks.
Vianova solved the problem by creating a dedicated high-performance fiber optic connection for our voice and data services. The service also includes a backup line and router that are automatically activated in the event of a primary connectivity disruption.
Thus the continuity of our work is guaranteed.
Vianova has supervised the activation of our infrastructure with great professionalism and has assisted us, with competence and respect for deadlines, with the project of transferring the fiber connections to our new Data Center.
Voice and internet
A main connection in dedicated optical fiber with integrated Voice and Data services.
Line Recovery and Router Backup services included with FTTC technology that integrates with the main connectivity to ensure business continuity.
Value over time
Automatic and included in the price of access technology and hardware upgrades.
Excellent technical assistance that intercepts any inefficiencies and resolves them before they affect our work.
A Customer Service that responds within three rings to calls with staff trained to quickly address and resolve any technical, commercial and administrative problems.
The proximity of a Local Partner as the only point of contact for technical and commercial support.
Our Customer's voice
Since Vianova has taken care of our telecommunications, our work has never been interrupted. The company’s technicians continuously monitor the quality of our lines and take action independently, after having informed us, if they suspect that there are problems. When we needed assistance, Vianova answered 100% of our calls within three rings: we can measure this independently from our Customer Area. So we feel secure and can focus on developing our business without any worries. We were pleasantly surprised when Vianova upgraded our backup line with FTTC connectivity and replaced our routers with more powerful equipment, without asking us for anything in return. Vianova calls it ‘value over time’; we think of it as a major expression of respect for Customers.