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tutti i case study

Reliability, Security and a Customer Service that answers within 3 rings

We’ve been striving for pasta perfection since 1789. Thanks to the quality of our products, we are the market leader in Italy and are present in over 80 countries around the world.

With our old operator, our lines were experiencing frequent slowdowns and downtimes. Now, our work is no longer interrupted. Vianova has supplied us with high performance dedicated fiber optics with backup services included. Vianova technicians continuously monitor the quality of our lines and take action independently if they suspect problems. When we need assistance, Vianova answers 100% of our calls within three rings.

Pastificio Lucio Garofalo spa

Quality pasta production
Servizi Vianova

Dedicated fiber, Line Recovery, Value over time

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La criticità

Slow connectivity and frequent downtimes

Our main factory is located in Gragnano, in a production area which, until a few years ago, did not have large telecommunications infrastructures. Our connectivity had frequent slowdowns and downtimes; all it took was a little rain to bring work to a halt.

An international company like ours simply cannot afford these constant setbacks.

La soluzione di Vianova

Vianova solved the problem by creating a dedicated high-performance fiber optic connection for our voice and data services. The service also includes a backup line and router that are automatically activated in the event of a primary connectivity disruption.

Thus the continuity of our work is guaranteed.

Vianova has supervised the activation of our infrastructure with great professionalism and has assisted us, with competence and respect for deadlines, with the project of transferring the fiber connections to our new Data Center.

Voice and internet
Voice and internet

A main connection in dedicated optical fiber with integrated Voice and Data services.

Backup services
Backup services

Line Recovery and Router Backup services included with FTTC technology that integrates with the main connectivity to ensure business continuity.

Value over time
Value over time

Automatic and included in the price of access technology and hardware upgrades.

NOC
NOC

Excellent technical assistance that intercepts any inefficiencies and resolves them before they affect our work.

Customer Service
Customer Service

A Customer Service that responds within three rings to calls with staff trained to quickly address and resolve any technical, commercial and administrative problems.

Delse
Delse

The proximity of a Local Partner as the only point of contact for technical and commercial support.

La voce del Cliente

We started working with Vianova in 2006 with the Voice service only, to then connect our 23 offices with all the Vianova fixed network services. In recent years, we have been able to appreciate the flexibility in activating our offices and, for over two years, we have brought all our SIM cards to Vianova. Thanks to the SIM Manager application, we have eliminated the monthly costs of seasonal SIMs, and gained complete autonomy in the management of our mobile phone services.

Dott. Franco D’Auria
Administrative Manager
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we answer within three rings