Always connected with the efficiency of Vianova network

tempo lettura: 1 minuto

Case Study | Food & Beverage

Sommario:

The issue
Vianova's solution
Our Customer's voice

We are an all-Italian company that has been producing high-quality candies for over 40 years under the Bonelle, Rossana, Sanagola and Charms brands.

Before moving to Vianova, the instability of the data connection caused periodic failures that isolated our headquarters, with serious repercussions on the business. Now, thanks to the dedicated optical fiber and the backup lines, the continuity of our work is always guaranteed. Having a single point of contact for technical and commercial support saves us time and improves efficiency.

The issue

Unstable data connection

With our previous operator, the instability of the data connection caused periodic downtimes that isolated the location, preventing the management of orders and shipments due to the lack of interface between our ERP, our commercial network and that of the main national distribution groups (large-scale retail trade).

Vianova's solution

Voice and Internet

A main connection in dedicated optical fiber with integrated Voice and Data services.

Backup services

SHDSL backup lines and 4G routers that integrate seamlessly with the main connectivity to ensure business continuity.

WiFi Call

WiFi Call to make and receive calls on your smartphone even when you’re smart working somewhere the mobile network doesn’t reach.

Centrex

Centrex: a cloud-based PBX with native fixed-mobile convergence that allows you to use your own extension number on your smartphone.

VPN

VPN so employees can work with internal network software and resources, mandatory for secure smart working.

Medea Informatica

The proximity of a local partner as the only contact for technical and commercial support.

Our Customer's voice

When I received the offer to switch to Vianova, I was very disappointed by the broken promises made by the previous operator. In Vianova, I have encountered the professionalism and attentiveness that only those who truly listen to the needs of their Customers can possess. Talking to people at Vianova is like talking to a family member who fully understands your needs.

Today, I can say that I made the right choice. Vianova has solved our connectivity problems and improved our telecommunications, thus improving our Customer service.

Dr. Andrea Pozzebon

IT Manager

www.fidacandies.it

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