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The continuity of our work is guaranteed by excellent services and unparalleled support
tutti i case study

Close to our Customers 24/7 thanks to Vianova services

Farmaè Spa is the first Online Group in Italy in the Health, Wellness and Beauty sector. The main point of reference for the End Customer and the industries of the sector.

Founded in Viareggio in 2014 and listed on the Euronext Growth Milano market as of July 2019, the Group owns the brands Farmaè, Amica Farmacia, Beautyè and Sanort, in addition to owning 100% of the online communication and marketing agency, Valnan Communications.

Farmaè Group is an Integrated Commercial Platform that connects the physical and the online world for the benefit of the best consumer shopping experience and a leading Media Platform for the most important companies in the sector.

The steady growth of our Group requires us to constantly adapt our services to ensure that we are always close to our Customers, do not miss calls, handle orders quickly and ensure continuity of work in all circumstances. Vianova meets our needs with dedicated fiber, backup lines, colocation services and secure VPNs.

Farmaè spa

Retailer in the pharmaceutical sector
Servizi Vianova

Dedicated Fiber, Colocation, Mobile Data Backup

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La criticità

Rapid growth and the need for up-to-date services

Our pace of development makes it necessary to constantly adapt our telecommunications infrastructures.

It is important for us to efficiently manage telephone flows, in order not to lose calls even when staff are smart working, and to quickly process orders and shipments through the PBX integrated with the CRM. Our highly automated locations, stores and warehouse need to be connected to the internet and to each other at all times, without service interruptions.

La soluzione di Vianova

Vianova solved the problem by creating a dedicated high-performance fiber optic connection for our voice and data services. The service also includes a backup line and router that are automatically activated in the event of a primary connectivity disruption.

Thus the continuity of our work is guaranteed.

Vianova has supervised the activation of our infrastructure with great professionalism and has assisted us, with competence and respect for deadlines, with the project of transferring the fiber connections to our new Data Center.

Dedicated optical fiber
Dedicated optical fiber

Quality voice and data connections with dedicated fiber for our headquarters

Colocation
Colocation

Colocation to keep the PBXs and company servers in secure Data Centers that are always connected to the internet

Mobile Data Backup
Mobile Data Backup

Mobile Data Backup: a Data backup line on the mobile network that allows the operation of web browsing, e-mail, IP POS, remote access, VPN and remote surveillance services, even in case of failure of the main connectivity

Omnis TLC
Omnis TLC

The proximity of a Local Partner as the only point of contact for technical and commercial support.

La voce del Cliente

“Vianova and its Partner Omnis have always been by our side with efficient, scalable and constantly updated services. The technical assistance and innovative solutions offered have provided concrete support for the development of our business. All our locations and pharmacies are connected with dedicated fiber, backup lines with differentiated technologies and stable and secure voice-data VPN. The private cloud-based PBX housed in Colocation in Vianova’s Data Center allowed us to eliminate all on-site hardware and enjoy a secure and scalable service based on our development needs. In the event of a fault at one location, we can continue to work without interruption. When we launched smart working, connections with LTE routers and Vianova SIM cards also allowed our employees to provide Customer support from home, as if they were in the office. Thanks to Vianova, the Farmaè world is always available to Customers 24 hours a day, 365 days a year”.

Dott. Franco D’Auria
Administrative Manager
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