The fixed-line office number on your smartphone
L’Arte di Abitare in Cavaion Veronese is part of a real estate group, composed of over 300 professionals, which has innovated the sector by developing the concept of “real estate services branch” where the Customer can choose the products and services that best meet their personal and family needs.
L'Arte di Abitare
Real estate service franchise
Fixed-mobile convergence, VIP Call, Customer Area
Too many missed calls
Our business depends on Customer phone calls. When we were all busy with out-of-office appointments or the agency was closed, we missed so many calls – they were all business opportunities that vanished or Customers that didn’t receive assistance. Making the cell phone number available didn’t completely solve the problem, plus it meant we were getting a lot of after-hours calls, even if we weren’t on shift.
When connectivity downtimes occurred, it became impossible to work and we wasted time trying to talk to operators who didn’t answer, with no certainty about resolution times.
Virtual PBX integrated with mobile services allows the use of a fixed-line work number on smartphones, even outside the office.
To divert incoming calls on your smartphone to an Assistant who answers and passes on only the most important ones.
A Customer Service that responds within three rings to calls with staff trained to quickly address and resolve any technical, commercial and administrative problems.
A Local Partner specialized in telecommunications as the sole point of contact for all technical and commercial assistance services.
Our Customer's voice
“With Vianova, our work has taken a turn for the better. Now we can use the fixed-line number on our smartphone for calls, even if we are out of the office. When we’re busy with appointments, we can divert incoming calls on our cell phone to a colleague who can relay the most important ones to us. If the agency is closed, we can also choose not to be reachable on the smartphone. And in any case, whoever is on duty can retrieve all missed calls because our Customer Area automatically records caller data. This makes it easier to work, and our Customers are also more satisfied because we can respond quickly to their requests”.