Vianova Centrex
Your switchboard in the Cloud
Vianova Centrex is the professional Cloud PBX solution that combines the features of an advanced IP switchboard, with the flexibility, scalability and security of a Cloud solution hosted in Vianova’s Data Centers.
The Centrex platform adapts to the needs of companies of all sizes and sectors, including for setting up completely remote or hybrid smart working solutions.
Centrex takes advantage of fixed-cell convergence and, by integrating Vianova Phone, it allows you to use the extension number on your smartphone even from outside your office or when you are abroad.
Centrex is developed in-house in Vianova with the aim of offering customers an up-to-date platform with new features and constantly monitored, to ensure the highest levels of quality and support.
The technical expertise and presence in the area of Vianova Partners means they are structured to create the best solutions for the design, sale or rental, installation, invoicing and maintenance of the Centrex service, in complete autonomy.
Collaboration with Centrex is easier
- increase company availibility and promote mobile work
- improve your level of service and facilitate customer relationships
- effectively manage your teams working remotely or from branch offices
- reduce costs and simplify the activation of workstations in the office or remotely
- ensure the continuity of your work and protect company data
Efficiency
- ability to manage networks of thousands of telephone terminals with services that are independent of geographical location
- ability to move between offices (Hot Desking) and maintain extension number and terminal configuration
- autoprovisioning and remote management of terminals
- Vianova Phone to use own company extension on smartphone
- Vianova CTI to manage landline from computer
- APIs for integrating third-party applications
- voice Quality of Service (QoS) guaranteed with Vianova connectivity
Security
- service provided via Tier IV compliant Data Center with guaranteed uptime of 99.9995%
- locally and geographically redundant architecture
- native backup of the Voice service with Vianova Phone
- native virtual private network (VPN) with Vianova connectivity
- automatic platform updates without service interruption
- recording, listening and storing conversations (Call Recording GDPR compliant)
Flexibility
- can also be activated on another operator’s access network in combination with Vianova SIP Trunk
- multi-site customers with Vianova Profili offer share the voice channels of all Vianova subscribed sites
- compatibility with standard SIP devices
Landline and cell numbers on your smartphone
Vianova Phone is the natively integrated application with Centrex that allows you to use your smartphone as an alternative to your PBX telephone terminals.
You can use it with WiFi or with your SIM data connection.
Vianova Phone is the native backup solution for your Centrex.
Check out the features of Vianova Centrex
Busy Lamp Fields
To check if an extension is busy or if a service is active
Call
To call extensions or make external calls
Call Direct
To directly reach an internal number via direct dialing
Call Forwarding
To forward the call to another extension or an external number
Call Parking
To put a call on hold and pick it up from another location
Call Pickup
To pick up the direct call to another extension or extension group
Caller ID
To display the caller’s name
Completion of Calls to Busy Subscriber
To trigger a reminder to call back an extension that is busy
Do Not Disturb
To not receive calls at your extension
Fast Transfer
To continue a conversation started on the landline on the cell phone
Hot Desking
To move your office and keep your extension number
Paging
To make information or emergency announcements
Swapping
To switch alternately between one call and another
Vianova Phone
To turn your smartphone into a corporate cordless
Voice Mail
To record voice messages and forward them to an email inbox
3 Way Call
To talk simultaneously between internal and external users
Attendant Console
To answer company calls professionally
Automatic Call Distribution
To route incoming calls to user groups with advanced queue management
Boss-Secretary Filter
To allow an Assistant to answer calls directed to the Manager and to be able to transfer them
Multisite
To group several offices belonging to the same company name in the same PBX and share all the services
PBX Group
To group PBXs belonging to different company names and share the internal numbering plan
Ring Groups
To organize paging between extensions and answer calls
Call Accounting
To bill guest calls with your own phone rates
Check in – Check out
To manage room allocation on Customer arrival and close the account on departure
Maid Codes
To allow floor staff to set the cleanliness status of the room (to be cleaned, ready)
Rebranding
To customize your phone billing report
Wakeup Service
To set one or more wake-up alarms for a single room
Web Panel
To allow the reception staff to have an overview of the services and status of the rooms
Autoprovisioning
To quickly activate SIP devices certified by Vianova
BCA Connect
To connect common BCA phones via ATA devices (Analog Terminal Adapter)
Call Recording
To record external or internal calls
Day/Night Service
To differentiate call responses automatically via calendar or manually
Interactive Voice Response (IVR)
To organize incoming calls with customized audio messages
Music On Hold
To play a piece of music when the call is on hold
Phonebook
To store personal and business contact information
Call Blocking
To define access policies to external numbers
Customer Centrex Administration
To manage the most important functions via the Customer Area
Combine your offer
with useful solutions to meet the most advanced needs of your company
Limitations
- call diverting to an external number is not available in Vianova offers with only one voice channel
- in the case of multiple Vianova Profili geographical sites belonging to the same Virtual PBX, the maximum number of simultaneous external conversations per single site is equal to the maximum number of voice channels supported by the profile to which that site subscribes (e.g. a 1.5.3 location can carry out up to 5 simultaneous conversations, a 6.12.8 can carry out up to 12, etc.)
- if Centrex is being activated on Vianova connectivity with a coupling speed of less than 30 Mbps in downstream and 3 Mbps in upstream, a technical check will be carried out to determine the maximum number of simultaneous calls supported
- the quality of the Voice service for calls with Centrex terminals is subject to the correct configuration of the Customer’s LAN and is guaranteed only for sites served by Vianova connectivity, where Vianova is able to manage the Quality of Service (QoS)
- in sites not served by Vianova connectivity, the quality of the Voice service through the Centrex terminals is “best effort”
- the quality of the Voice service for calls with Vianova Phone is guaranteed only within sites served by Vianova with WiFi coverage able to manage the Quality of Service (QoS) certified by a Vianova Partner
- when the cover is provided by uncertified WiFi networks or on 3G/4G network, the quality of the Voice service via Vianova Phone is “best effort”
- hotel services and CTI, Hot Desking and BCA Connect features are only available for Centrex in conjunction with the Vianova Profili offer
Notes
- the Centrex platform is created in collaboration with NetResults srl, a Vianova Group company
- you can activate Centrex by subscribing to the Vianova SIP Trunk or Profili offer
- the maximum number of simultaneous external conversations of a Centrex is determined by the sum of the channels subscribed by all the Customer’s Vianova Profili sites or by the number of SIP Trunk Voice channels activated
- the telephone traffic is invoiced by Vianova under the economic conditions provided for in the subscribed offer
- the costs of calls transferred to numbers outside the Centrex (national, cell, international numbers, etc.) are those provided for in the subscribed offer
- the Customer is entitled to one Vianova Phone license for each Agile, Data and Enterprise SIM that has generated costs in the reference month